FAQs
Process + Materials FAQs
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Countertop installations of a 40 Square foot size (average sized kitchen) last approximately 2 hours. This is from the time our Certified Installer arrives to the time he is driving away from your home.
Other factors regarding your project may extend that time – these factors include: removal of the existing countertop material, verifying cabinet structure and adding bracing (if necessary), making specialty cuts on-site due to complex layouts and/or special details.
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Yes! But we must start talking about the details of your project at least 12 days before you need it installed. If we’re in/around that 12-day window, contact us NOW!
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If we installed the countertop in your home, we will review your request for an out-of-warranty repair (chip repair, scratch repair…etc), or modification service (change sink opening size, move/remove, add a core hole…etc)
As a rule, we do not perform any services on countertops installed by others. Therefore, we are unable to fix, repair, cutdown, make holes, or modify countertops in your home if they were installed by another company or person.
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Absolutey! If you have other Pros involved with your project, simply let us know during our initial conversation and we’ll ensure to capture their details along with your preference for their involvement with the countertop/surfaces part of the project.
Ultimately there will be required interactions between those parties and our processes and we will engage with you to help you and them to prepare for those moments!
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This is the most common question we receive, and the answer is simply – IT DEPENDS. We have you covered though!! We wrote a detailed article on what may be better for your lifestyle and we even have a countertop material quiz to help you find what may be better for your needs overall!
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YES! We love when our clients come to us early in the design process so we can help them to determine how their layout decisions affect their countertop/surfaces options (based on budget or design constraints). Our motto is – early and often.
Speak with us before you finalize your new design plans and update us if/when you’re considering making changes to it.
Our pre-project design consultations are complimentary and some of the best time we can spend together on your project!
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If you have concerns that the integrity of your cabinets may be an issue to support stone countertops – simply let us know when you reach out to us for the first time. We will note your concern and review your cabinets ourselves during our home visit to assess the size and layout of your cabinets.
This information may help you worry a bit less. Over the thousands of countertops installations we have completed, we have only found a handful of cabinet layouts that required bracing in some areas to meet the industry recommended support criteria.
In short, when the issue has arose, we were able to address it on installation day and its something we do complimentary to protect our hard work and your investment.
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We offer a Limited 10-Year Craftsmanship Warranty. It is considered Limited because the law requires us to list the limitations of the warranty. There are some limitations – like the warranty is not transferable to new owners if you sell your home. There are just a few limitations and we go fully in depth in layman’s terms on our Warranty page.
Regarding material warranties - as a certified fabricator and installer – we extend to you the manufacturer warranties for our engineered stone products such as Quartz and Dekton. These warranties range from 25 Years to Lifetime. More information can be found on our Warranty page.
All natural stone products that we install are without a material warranty from defects now or in the near or distant future.
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Yes! Upon request we can present the possible seam locations for your project based on industry standard practice and material utilization.
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First, you must connect with us to let us know of your wishes. Do that by clicking here.
In general, a countertop project can take approximately 12 business days to fully mature from the day you first contact us. (The installation itself may take as little as 2 hours to complete).
During those 12 business days a couple of things are happening such as your reviewing material options, we’re receiving the stone of your choice that’s being delivered to us, and then we’re making your project to order.
Pricing + Company FAQs
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Yes! We accept credit and/or debit cards. To recoup some costs associated with accepting Credit and Debit cards, we extend only a 1% convenience fee added to your total for this service. We cover the remaining 2% to 3% that our credit card processor will charge us for the transaction.
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We accept all of the above. There is no discount extended for these methods of payment. If someone in your household is a Veteran, please let us know so we can extend our price reduction.
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No. We do not require a deposit in the typical sense. We require a 50% downpayment of the total balance which includes the material and some of the cost of the production/fabrication services we will be performing. The remaining balance is due upon satisfactory installation of the project.
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Yes! We do! Thank you for your service!
Simply let us know if there is someone in the household with Veteran Status and we will apply the price reduction during the estimation phase!
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We are a group of blue collar artisans who believe in our hardworking neighbors that we are asked to do projects for. In the absence of providing price reductions for any one group (other than Veterans) – we have committed to offering an excellent value for everyone who may wish to have us partner on their project with them!
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Yes! We are a Licensed Class C contractor registered with the Commonwealth of Virginia (find those details here) and we are fully insured – Commercial General Liability, Workers Comp, and Commercial Auto Insurance! Please let us know if you’d like to see our Certificate of Insurance (COI) at contract signing and we’ll get you your very own copy!